First of all, thank you for choosing and using all kinds of special vehicle products produced and sold by our company.
Adhering to the quality policy of "Quality First, Customers First", "Expanding the market with quality, seeking benefits from management", and taking customer satisfaction as our highest pursuit, this is the fierce market competition of Hubei Jiangnan Special Purpose Vehicle Co., Ltd. The key to sustained market share. Our factory adhering to its "customer-centric, serving the public" business philosophy, in the treatment of product quality and after-sales service issues, with a positive, serious, responsible and loyal attitude to establish a permanent and sincere partnership with customers To establish a good corporate image with excellent service.
Quality policy to create outstanding service enterprises; to create customer satisfaction products; to establish domestic well-known brands.
The quality target implements the GB / T9001-2000 standard, establishes and maintains and continuously improves the quality management system; the pass rate of vehicle inspection once is ≥92%, and it is increased by more than 1% every year within three years; the vehicle pass rate is 100%; customer satisfaction ≥ 90%, an increase of more than 1% per year within three years.
The quality promises that the company is 100% responsible for the product; the service makes the customer 100% satisfied.
In order to provide you with more guaranteed product quality and better after-sales service, we hereby solemnly promise:
· Technical training program:
The bid supplier is responsible for training the equipment users at the user's location free of charge before delivering the car to the user, mainly training the driver on how to operate the hydraulic system and special devices, familiar with the basic principles of this type of car and the ability to handle general faults.
· After-sales service:
The maintenance of the chassis part can be solved at the service station near the user's place of use. For the location, technical force and contact information, please refer to the chassis Maintenance Manual. The maintenance of the special device can be made by telephone or fax. The supplier will send a professional maintenance person to the place of use 24-28 hours after receiving the call from the user.
Free maintenance plan, deadline
The "Three Guarantees" period of equipment provided by the supplier is one year or 25,000km. During the "Three Guarantees" period, the free maintenance of the chassis part is performed at the service station of the user's location, and the free maintenance of the special device part is sent by the supplier Professional technicians come to your door. If there is a quality failure due to illegal operations or improper use, accidents, etc., the supplier provides timely maintenance services, but the maintenance costs are borne by the user.
· Supply and price of spare parts after free maintenance period:
After the free maintenance period (after the "three guarantees" period), if the equipment fails, replacement parts are needed. The chassis part can be carried out at the service station, and the special device part is directly supplied by the supplier. The parts price is supplied to the user at the cost price.
· Other service plans to be explained:
If the user needs to improve and add adjustments to the local special device of the equipment, the bid supplier can notify the user to the manufacturer for on-site service according to the specific conditions without violating relevant national laws, regulations and national standards and enterprise standards. Services requested by the user. The service cost is borne by the user.